Terms of service


These user terms and conditions govern your use of doomoo website and any social media that DELTA DIFFUSION SA/NV (hereafter “doomoo») uses, such as Facebook and Instagram, (below jointly referred to as the “Website”), and any agreement you may conclude with doomoo via the Website. Doomoo is entitled at any time to make amendments to these terms and conditions and annexes (such as return and refund policy, shipping policy, data protection policy) as it sees fit without specific notice in advance. When doomoo amends these terms and conditions, doomoo will make the new terms and conditions available on the Website. By using the Website, you accept these user terms and conditions. If you do not accept these terms and conditions, you must not use the Website.

It is doomoo’s aim that the content of the Website and the information given on it should be up-to-date and accurate. However, it is possible that some information on the Website may be inaccurate. Doomoo therefore accepts no liability for any typographical or printing errors, or any information on the Website that is not up-to-date.

The information, characteristics, photographs and graphics presented on the Websites or in the emails sent by Doomoo are given only on a purely indicative basis. In particular, the difference in perception of the forms and the colors between the photographs or graphics presented and the products cannot engage the responsibility of Doomoo. Doomoo will make its best efforts to ensure that the photographic representation of the products on the Website is as faithful as possible. It is nevertheless possible that the perception of the products does not correspond completely to the products. The products are sometimes presented in photographs with other products. The description will mention what does or does not form part of the product.

Doomoo will not accept any responsibility for any indirect loss connected to present facts, in particular, with regards to a trading loss, loss of profit, loss of opportunity, damage or expenses, which may occur because of the purchase of the products. Doomoo cannot be held responsible for any losses of data, files or of the damage defined in the preceding paragraph.

The prices are indicated in Euros and are inclusive of VAT and other taxes which may be due in the country of the Doomoo (i.e. Belgium) at the date of the ordering. Any import duties that may be due in the country of the buyer shall be payable by the latter.

The Website are likely to be modified constantly. The prices do not take account of delivery charges, gift wrapping, possible promotional offers and personal reductions, which will be indicated before the final confirmation of the order by the customer.

Every Customer of Doomoo declares that he has the capacity to enter into a contract. Doomoo reserves the right to refuse any order by a customer with whom there exists, or which appears during processing, a dispute, in particular a dispute over payment.

Any order is binding on the customer but is only binding on the seller after their written confirmation, delivery or invoicing. Doomoo cannot be held responsible for possible errors of data-entry and the consequences in terms of delay or delivery error. In this context, all the expenses engaged for resending will be the responsibility of the customer.
Doomoo reserves the right not to confirm the order in case of:
• unavailability of the item ordered,
• existing dispute(s) with the buyer,
• total or partial non-payment of a previous order of the buyer,
• bank card payment authorisation refused.

Acceptance of the conditions by the customer

The present Conditions can be read directly on the Website. On simple request of the customer, it can also be sent by electronic mail.
The act of the customer's ticking the box "I accept the general sales conditions", before proceeding to secure payment, constitutes an irrevocable acceptance which can only be called into question in the extreme cases envisaged under the present general sales conditions under the paragraph "right of retraction". The customer accepts by this act to having read and understood the present Conditions and to accept them.

Once the mode of payment of the order is selected, the customer must proceed with payment of his order on the secure server, which will formalize the sales contract with Doomoo in a firm and final manner.
Every order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will intervene within the framework of a possible exchange and guarantees mentioned.
In every case, the supply online of the bankcard number and the final validation of the order by the customer will constitute proof of the order and current liability for the sums for the products selected in the order. This validation constitutes signature and acceptance of all the operations carried out on the Website.

Payment means
The Customer can pay his order online by bank card: Bancontact, Visa and MasterCard or Paypal. The customer guarantees Doomoo that he has the necessary authorization to use the mode of payment chosen by him, during the confirmation of the purchase order. The debit for purchases on the customer's account is done at the time of the processing of the order.
Doomoo uses all means necessary to ensure the safety and confidentiality of data transmitted online. To this end, the site uses a protected mode of payment SSL (Secure Socket Layer) which allows the encoding of your banking co-ordinates during their transmission on the Internet. Doomoo reserves the right to suspend the processing and delivery in the case of a payment authorization by bank card being refused by officially accredited organizations or in the case of non-payment. Doomoo notably reserves the right to refuse to process and deliver an order placed by a client who has not paid in total a previous order, or with whom a dispute over payment has still not been settled.

Within the framework of a procedure for checking orders intended to make sure that no one uses the banking co-ordinates of another person without his or her knowledge, the Customer may be requested to send proof of identity or proof of residence by fax or email to Doomoo. The order will be confirmed only after reception and checking by our services of the details sent. In the absence of reception of these elements within 15 day following the placing of the order, the order will be considered to be automatically cancelled.

Doomoo remains owner of the products delivered until their complete payment by the customer. The provisions above do not prevent the transfer to the customer of the risks of loss or deterioration of the products during delivery as well as of the damage which they could cause.

Read more about our shipping policy here

Returns & refunds
Read more about returns & refunds here

All our products are guaranteed for 2 years against any manufacturing defect according to the conditions of the law in force of 1 September 2004. All returns and refunds will only be processed after validation of the fault by Doomoo (Delta Diffusion sa)
First send an email with a description and illustration of the problem to the address: sav@doomoo.com
A request for a full refund will be accepted if the product has a manufacturing defect and cannot be replaced as it is no longer available.

The Website may display links to other websites that do not belong to doomoo and are not under doomoo’s control. doomoo accepts no responsibility for protection of privacy or the content of those websites; doomoo displays the links to help visitors to the Website to find more information on specific topics. These websites have their own separate terms and conditions as well as privacy policies. The Website has a store locator page containing the contact details of doomoo retailers and distributors. The distributors and retailers are independent of doomoo. The store locator is provided as a service to you, so that you can contact a nearby retailer.

Confidentiality and personal data, etc.
Doomoo will handle all personal data with due care, such as name, address, that you provide to doomoo, or that doomoo gains access to as a result of purchase, registration of products purchased, submission of product ratings and reviews, when you participate in competitions or sign up for newsletters, for example. Read more about our Privacy Policy here.

That you upload or send to doomoo in some other way by sending material to doomoo or uploading material to the Website, social media, e.g., text, photographs, videos and other images, you grant doomoo a nonexclusive license itself or via another party without limitation and using all technologies and media, and in all forms, to use the material throughout the world. You also accept that doomoo may alter and edit the material so that it can be used as doomoo considers appropriate. You may revoke this license at any time by notifying doomoo of this. When you revoke the license, doomoo must stop using the material as soon as possible, and not later than within three months. However, doomoo is under no obligation to recall material that has already been distributed. You may only send material to doomoo to which you are entitled. By sending the material to doomoo, you confirm to doomoo that you are entitled to grant doomoo the license in accordance with the preceding paragraph, that doomoo has no liability for the material that you have sent, and that you will hold doomoo harmless and compensate doomoo for all loss, injury or damage that doomoo may incur as a result of its use of the material, provided that doomoo uses the material in accordance with the above license.

Trademarks,copyright and other intellectual property rights
The trademarks, product names, other distinctive marks, designs, domain names photographs, written text, slogans, drawings, images, and animated sequences (with or without audio), as well as any and all intellectual creations used on the Website belong to doomoo or other third parties - which have authorized doomoo to use them - , whether or not they are registered. The contents of the Website are protected by copyright and belong to Doomoo, or are licensed by doomoo. You must not download, save to your computer or use material from the Website unless you have received doomoo’s written permission, or it is stated on the Website that the material may be downloaded and used in a given manner.
Any reproduction, representation, use, adaptation or modification – by any process or media – of all or part of the Website without the prior written permission of doomoo is strictly prohibited and would constitute an offence of copyright infringement.

Force majeure
Neither of the parties will have failed in its contractual obligations, insofar as their execution is delayed, blocked or prevented by circumstances beyond their control.
Force majeure or circumstances beyond control will be regarded as that which are external to the parties, unforeseeable, inevitable, independent of the will of the parties, and which could not be prevented by them, despite all reasonably possible efforts.
The party affected by such circumstances will warn the other party within ten working days from the date on which the first party will have learnt of it.
The parties will communicate with each other within a month, except if this is impossible due to force majeure, to examine the situation and reach agreement on the conditions under which the execution of the contract will be continued.
If the force majeure case is of duration greater than three months, the present general conditions can be cancelled by the injured party.
Force majeure, as well as what is defined by the tribunals of the French courts, will be considered to include the following:
- all-out strikes or partial ones, external or within the company, a blockage of supplies or transport for whatever reason, legal or governmental restrictions, computer breakdowns, earthquakes, fires, storms, floods, lightning, - breakdown of telecommunications or network works not under control of the customer.

In no event Doomoo nor any of its subsidiaries, affiliates or officers, or any other person, shall be liable for any direct, indirect, incidental, special, or consequential damages arising out of or relating to this agreement, resulting from the use or the inability to use the site or messages received or products or services purchased or resulting from unauthorised access to or alteration of user’s transmissions or data, including but not limited to, damages for loss of profits, even if doomoo has been advised of the possibility of such damages.
If you hold the copyright on any information posted on the doomoo website, you can have it removed by sending your request to info@doomoo.com
We make every effort to ensure that the Website is free from viruses or defects. However, we cannot guarantee that your use of the Website, or any websites accessible through it, will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the Website and screen out anything that may damage it. Doomoo shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using the Website.

Other terms
These terms and conditions are governed by the provisions of Belgium substantive law. In the event of a dispute, the courts of Nivelles shall have sole jurisdiction.

Company information
Chaussée de Namur 39, b201
B-1457 Nil-Saint-Vincent

Tel. +32-10-65 19 90
E-mail: info@doomoo.com
VAT number: BE 0439 626 071